“We’re sorry if our apology seems insincere.”
In a move designed to scupper rail management critics, Network Rail operations boss Mark Carne has issued a full apology in advance of the unexpected disruptions to services this coming autumn.
“A sophisticated and coordinated attack on rail lines by foliage around November can be neither foreseen nor planned for, no matter how good your intelligence,” he said.
“I want to say a sincere and personal ‘sorry’ to all those commuters stuck in the middle of nowhere, who will have paid good money for the privilege.”
“I would also like to reassure our customers that we are doing all we can to prepare for the winter, but there is no climatologist alive can be expected to predict freak conditions causing snow on such an unprecedented scale. Again, I say I’m sorry.”
The message will be available online via the Network Rail Apology App, so that passengers who are affected by the inconvenience of being on a train may listen again at times of stress.
“Sorry, but I’m told that the app is currently unavailable due to essential maintenance,” he added. “You know, I honestly didn’t see that one coming.”
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