Thomas Cook has at last expressed remorse over the death of two children, and the devastating effect it’s had on their profits.
Despite a £3 million payout from the hotel to try and bring them some closure, the travel agent is still trying to come to terms with a 20% drop in bookings.
“It seems incredible that in this day and age, a faulty boiler can cause such appalling sorrow”, said chief executive Peter Fankhauser.
“You’d think someone in a position of responsibility would have checked it, although I now realise that wasn’t the parents’ job. Particularly as we didn’t check they were CORGI registered.”