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With an increasing amount of complaints about self-serve checkouts in shops being ‘impersonal and robotic’, Tesco are trailing a new version of the tills that gives you the lack of service you have come to expect from a real barely-live person.
Tesco Express in Harold is one of the stores testing out the checkouts and so far they seem to have gone down well. “I always felt uneasy at the way the machines would say ‘please’ and ‘thank you’” one loyal customer explained.
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