Michael O’Leary says Ryanair’s lying to passengers should be seen in the light of the company not giving a shit about them.
“When you put our behaviour in context it all makes sense. I don’t see what all the fuss is about. I don’t give a shit, Ryanair doesn’t give a shit, it’s all entirely consistent. Why is that so hard to understand?”
Harold teaching assistant, Carly Jeffery is a Ryanair customer whose flight was cancelled at short notice. “The next flight they could book me on is in January but as I was going to my mother’s funeral it wasn’t much use”.
“It seemed shitty treatment, so it was good to learn it was Ryanair policy and nothing personal. Although my father’s not very well, so if he dies over Christmas it might still work out. Fingers crossed.”